The brand’s largest global gathering levels up on engagement, measurement, content and scenic design.
The brand’s largest global gathering levels up on engagement, measurement, content and scenic design.
gather
Gather insights and information to better understand the desired outcomes, the audience mindset and the available tools and channels.
Business insight
For over 20 years, Kindle Communications has worked closely with McDonald’s internal teams to produce the biennial Worldwide Convention—including content/messaging development, environmental design and staging, digital strategy and implementation, procurement of entertainment and graphic & video production.
Kindle is involved in nearly every aspect of the Convention.
Communication Opportunity
This is a paramount meeting for McDonald’s, as iconic as their brand, with three main goals:
Audience profile
15,000+ McDonald's Owner/Operators, corporate staff, agencies and suppliers from 119 countries.
spark
Spark a sound strategy with informed, cohesive creative and design recommendations to maximize engagement and effectiveness.
Approach
With McDonald’s goals in mind, we saw the opportunity to:
Recommendations
Our strategy involved two concurrent lines of thinking: Live Experiential and Digital…
Live Experiential:
Digital:
ignite
Ignite audiences by delivering best-in-class experiences that are thoughtfully-managed and expertly-executed.
Activation
Digital: Based on metrics from 2016 Worldwide, we adjusted the 2018 user experience and interface to reflect how we learned attendees liked to engage with the site and over email. Click here for more detail and results of the entire digital campaign.
Content: We helped manage messaging, content development, speaker support, speech writing and graphics for McDonald’s executives and outside speakers.
Scenic Environment: We created a unique, in-the-round-style set with over 700 kinetic lights, to provide an immersive experience for the 15,000+ attendees. This design set the scene for a laser focus on presenters, the business at hand and the heart of the company’s vision. We also placed three satellite stages in the audience, providing a 360° environment in which, content-wise, we could spur storytelling and conversation between main stage presenters and others. This dynamic environment then completely transformed from in-the-round to a panoramic multi-screen set for the closing session and a Final Night performance that included A-list entertainment.
Outside Perspective: Engaged a well-renowned outside speaker to share perspective on being an iconic, global, well-respected, Chicago-based brand with a parallel turnaround story, solid five-year plan, commitment to transparency and a base of support within the organization that enabled ultimate success.
On-screen graphics: Turned away from traditional templated PowerPoint designs in favor of building graphics hand-in-hand with the scenic design, paying unique and particular attention to the use of graphics to visually support presenters’ messages.
Host: Contracted a big-name celebrity host with global recognition and a proven interview style to provide a conversational platform for executives to tell their stories.
Entertainment: Arranged top-tier talent, including musicians and artists, to supercharge the event and set the stage for the top McDonald’s executives.
Scenic switch: For the first time ever at Worldwide, we transformed the entire environment on the fourth day from in-the-round to a panoramic, multi-screen set to support the shift in tone of the presentations from audience interaction to leadership focus. That evening we then hosted a Final Night concert with A-List, Grammy-level talent on stage.
Live feed: Leveraged the huge screens and groundbreaking cellular transmission technology to do a live feed from McDonald’s world headquarters to the large screens, with the Kindle crew managing from both places for two-way dialogue.
Results
Highest level of engagement ever seen at a Worldwide event.
The most functional, data-driven and successful convention website—focused on rallying attendees to engage with the convention ahead of time and to begin to customize their onsite experience before they even arrived.
Broke new digital ground with a metrics-informed, hyper-personalized on-site experience.
90 percent adoption rate of the app—the largest digital engagement in convention history.
Our custom dashboard allowed McDonald’s to get real-time updates on:
Gold Winner for Best Event App at the 2018 Event Technology Awards
App Stats over 18 days:
Website stats over 11 weeks:
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